Next IKEA Pick-up
February 17, 2025 17:00
Order Deadline
100 days 04 hrs 30 mins 30 secs
Next IKEA Pick-up
Order Deadline
100 days 04 hrs 30 mins 30 secs
• As we coordinate a large volume of orders each week, we have a deadline to ensure adequate time to process payments, coordinate delivery schedules for the entire island, and provide IKEA with adequate time to prepare all orders and store them for our scheduled pick-up days/times. Quote requests received after our deadline are not included in that week’s order as often we’ve reached capacity and IKEA will not accept any more “new” orders.
• Deadline and scheduled pick-up dates subject to change with volume of each week’s order – please see quote email or email us for more details.
• We’ve had to adapt to a new process due to IKEA Canada’s change in how they do business with 3rd party companies.
• We are contracted to submitting orders with IKEA by certain dates/times to ensure they are able to prepare them for our scheduled pick-up days/times.
• Once orders have been submitted to IKEA, we are not able to make changes. This includes, but is not limited to, requests for additional items, requests to remove items, changing the colour or size of items, etc.
• On deadline day, we are often inundated with a flood of last minute orders, inquiries, order confirmations and payments to process. Therefore, there may be a slight delay in our response time during our ‘crunch’ time. However, we work through all emails in the queue diligently and will address them asap. We appreciate your patience while we finalize orders.
• Once orders are placed with IKEA, they will not allow any changes, including but not limited to, adding items, removing items, or changing items.
• Although the dates are subject to change, we are currently contracted to have all new orders submitted by Friday evenings prior to our scheduled pick-up dates.
• Space for order pick-up is only reserved once payment is made. Our schedule also tends to fill-up weeks in advance and so pick-up will depend on space available on our upcoming schedule. Please email us for an accurate estimated pick-up date.
We Accept:
Interac e-transfer: You simply login to your online bank account, select 'send money' or ‘email money’ or ‘Interac e-transfer’, enter our email address add2cart@live.ca as the recipient and the amount to send. Our account is set up for auto-deposit and so it may not require a security question and answer. If your bank still requires a security Q&A to send, please let us know what you assign.
SQUARE: We can invoice for credit card payment through SQUARE. Please note, there may be additional fees for this option.
Cash: If brought to our location prior to our order deadline.
EFT: For businesses and other frequent customers.
Payment of our fee is required in advance to reserve the space on our order and prior to submission of paid orders to IKEA. If payment is not received prior to our deadline, your order is not guaranteed for collection.
Interac e-transfer: You simply login to your online bank account, select 'send money' or ‘email money’ or ‘Interac e-transfer’, enter our email address add2cart@live.ca as the recipient and the amount to send. Our account is set up for auto-deposit and so it may not require a security question and answer. If your bank still requires a security Q&A to send, please let us know what you assign.
Cash: If brought to our location prior to our order being placed.
EFT: For businesses and other frequent customers.
Payment is required in advance to placing an order.
We are not able to accept credit card for Structube product purchases. If you’d like to pay with a credit card for your order, you are welcome to place the order yourself with Structube online. Please make sure to place the order for pick-up from the Richmond (Megastore) location.
We would then remove the purchase price from our quote/invoice payable and our fees would be due via e-transfer.
We Accept:
Interac e-transfer: You simply login to your online bank account, select 'send money' or ‘email money’ or ‘Interac e-transfer’, enter our email address add2cart@live.ca as the recipient and the amount to send. Our account is set up for auto-deposit and so it may not require a security question and answer. If your bank still requires a security Q&A to send, please let us know what you assign.
Cash: If brought to our location prior to our schedule deadline. Please email us for more information.
EFT: For businesses and other frequent customers.
Payment is required in advance to reserve the space on our schedule. If payment is not received, your order is not guaranteed for collection.
Please note, once you send your payment, we will send you a payment confirmation email once we deposit and process your order. This can take up to 12-24 hours to complete as we receive many payments, especially near our deadline. A service receipt will be issued upon request at the time of pick-up or delivery.
Add2cart is a registered business and will provide you with a valid invoice/receipt for services, including business and GST registration numbers.
Our driver provides a 1-2 hour window for the delivery with 24-48 hours’ notice.
Please make sure to let our team know, if you are not able to receive your delivery during the time slot provided.
If we don’t hear from you, delivery will proceed as scheduled and if no one is available to receive it, they will try to leave items somewhere safe and dry on the premises.
If no one is available to receive the order and there isn’t anywhere safe to leave the items, the delivery will be rescheduled and additional delivery fees may apply.
Pick up from our locations: We schedule open hours for 2-4 hours at least once a week. Occasionally we can accommodate alternate pick-up times.
Our administration team will provide our scheduled open hours corresponding the order pick-up date in the quote email and in the payment confirmation email.
Although we do strongly prefer that items are collected during the first available open hours, we can hold orders at our location for a maximum of 30 days. After 30 days (from the first available pick-up times), there is a $15 minimum or 10% of the service fee storage fee for every week that items are being stored.
Delivery: We typically deliver between 9am-4pm on delivery day. Once we have a list of finalized orders, we plan our delivery schedule and will contact clients closer to delivery day to provide a shorter window of time (typically a 1-2 hour window).
Our delivery fee covers a one-time delivery of your initial order. If there are ‘Out of Stock items (OOS)’ or ‘oversold’ items, you have the option to collect them from our location at a future date once resolved. If you require your OOS or ‘oversold’ items delivered, we are happy to deliver once all OOS or ‘oversold’ items from your order have been resolved and/or there are other deliveries in the same area.
Our delivery fee covers a one-time delivery of your initial order.
Pick up from our locations: We schedule open hours for 2-4 hours at least once a week.
We prefer that higher ticket items (Non-IKEA orders) are collected during the first available open hours, as we don’t currently have the space to safely store them. For higher ticket items and non-IKEA orders, we prefer items to be picked up when there is a team member available to assist. Due to our busy delivery schedule each week, our team is only available to assist with pick-ups during our scheduled open hours.
Our administration team will provide, in an email, our scheduled open hours corresponding the order pick-up date.
Delivery: We typically deliver between 9am-4pm on delivery day. Once we have a list of finalized orders, we plan our delivery schedule and will contact clients closer to delivery day to provide a shorter window of time (typically a 1-2 hour window with 24-48 hours’ notice).
It’s difficult for us to accommodate special delivery time requests. Like all high-volume delivery companies, we are at the mercy of logistical restraints and a clock. If you have a special delivery time request, we can make a note and will do our absolute best to accommodate. However, we can’t guarantee that we will be in an area around a certain time.
Please also review the individual store’s policies, which can typically be found on their website.
If you’re located in the Nanaimo or North Island areas, we can arrange for our delivery team to meet with you at an agreeable location to collect and deliver any pieces needing replacement or for return.
Returns:
Please note, at the moment, we do have a waitlist for processing returns. Although we do try to process returns with IKEA every week and are working through our waitlist as quickly as possible, due to our very tight schedule while at IKEA, to ensure we are able to make the ferry back over, we are not always able to process returns or return all items in hand.
We offer a complimentary returns service (no charge) for items collected by our service. Provided items are returned to our location during our scheduled open hours within 30 days of pick-up from the store location (or within 10 days of the individual store’s policy), and in returnable condition – items may not be altered in any way from intended state. If a return is required past 30 days (or more than 10 days of the individual store’s policy), there may be an administration fee associated.
If the order was delivered and needs to be collected, there may be a collection fee (usually the same as what you paid for delivery).
We do provide ‘exchanges’ although there is a service fee for any new product collected. In other words, although there is no fee to return an item, there is a service fee quoted for pick up of a new item. Similarly, delivery is an additional charge.
When we deliver your order, we make one last scan of items to ensure there are no noticeable defects with your product. Please also scan all items to ensure you are happy with the condition. If after opening a package you discover an article is damaged or defective please email to let us know right away. We will then contact our liaison at the store location and coordinate an exchange.
Please note, we are at the mercy of stock availability and may not be able to facilitate an exchange right away. Once the replacement item is confirmed available and set aside for exchange at the store location, we will notify you. We then request that the damaged or defective item is brought to our location during our scheduled open hours. The replacement would then be available for pick-up during our scheduled open hours corresponding our scheduled pick-up at IKEA.
If you require your item to be collected for the exchange and re-delivered, there may be additional fees.
If past the individual store’s policy, they may not replace the damaged item and there may be an Add2cart administration fee associated.
Placing a ‘click and collect’ order does ensure a better chance of receiving available stock. However, unfortunately, as there are 1000’s of customers shopping daily, in-store and online, there is no possible way to reserve items. All items are sold on a ‘whoever reaches them on the shelf first’ basis. Add2cart offers a complimentary ‘continued shopping’ service for items that are unavailable or ‘oversold’ on a quoted order.
- 'Oversold':
If an item is ‘oversold’ or missing from an order collected by Add2cart, the customer will be notified via email with the following options:
• Customer may choose to have Add2cart attempt to procure the out-of-stock merchandise when it restocks on subsequent trips to IKEA.
• Customer may choose to have Add2cart procure alternate items of equal size, weight, quantity, and value for no additional fees.
• Customer may choose to cancel the ‘oversold’ portion of an order, and Add2cart will issue a refund of the associated service fees (minus our non-refundable Administration/Order fee, if applicable), and tax via e-transfer within 7-10 business days.
*Please also note, IKEA products are often sold as combinations containing multiple pieces that are all sold separately. Occasionally, individual pieces of a combination will be out-of-stock or ‘oversold’.
Any pieces of combinations that are collected, can be returned for no addition fees if the whole combination is cancelled, however, the service fee for the collected portion will be non-refundable.
Because there could be a VERY long wait time for all pieces of certain combinations to be in-stock at the same time (they usually restock and sell out at different times), we always try to encourage our customers to place their order for what’s available and take advantage of our complimentary “continue shopping” service for any pieces of combinations that are not available on the initial order.
- 'Out of stock':
When a customer is placing their order, if items are not available at one location, they are welcome to order them from another (within BC) for ‘click and collect.’ There are no additional fees to collect items from an already quoted order from multiple locations.
If there is no availability of an item or items within BC, we can send the item details along with the customer’s email and IKEA Family Member # to the managers we work with and they will notify the customer via email once the item or items restock. In the restock notification email from IKEA, there should be a link to follow to purchase the items. Provided we receive the itemized order receipt right away, we would include the restocked item on our next pick-up date with available space. IKEA would hold the items until our scheduled pick-up.
Because we are always at the mercy of IKEA’s fluctuating stock, if any items on an order happen to be unavailable when they reach them on the shelf or even prior to placing an order with IKEA, we are happy to offer a “continued shopping” service until they have been collected (for no additional fees above what has already been quoted). Or, we can collect comparable (size, weight, quantity, value, etc.) alternate items for no additional fees, instead.
Returns:
Structube’s policy is within 7 days of pick-up from the store location. However, we have a great working relationship with the store managers and they grant us a little leeway. That being said, we do need to resolve all aftersales issues as soon as possible. Please make sure to check your items over right away and let us know, within 7 days from pick-up or delivery, if there are any issues.
If we did not make the purchase for you, please contact the store your order was available to pick-up from directly. We can then assist with resolving any aftersales issues, once the store provides you with instructions on how to proceed.We offer a complimentary returns service (no charge) for items purchased through or collected by our service, provided items are returned to our location during our scheduled open hours.
If the order was delivered and needs to be collected, there may be a collection fee (usually the same as what you paid for delivery).
We do provide ‘exchanges’ although there is a service fee for any new product ordered. In other words, although there is no fee to return an item, there is a service fee quoted for pick up of a new item. Similarly, delivery is an additional charge.
When we deliver your order, we make one last scan of items to ensure there are no noticeable defects with your product. Please also scan all items to ensure you are happy with the condition. If after opening a package you discover an article is damaged or defective, please email to let us know right away. We then request that the item is brought to our location during our next scheduled open hours.
If you require your item to be collected for return, there may be a collection fee.
If past the store’s policy, they may not replace the damaged piece and there may be an Add2cart administration fee associated.
Returns:
Please contact the store your order was available to pick-up from directly. We can then assist with resolving any aftersales issues, once the store provides you with instructions on how to proceed.
We offer a complimentary returns service (no charge) for items purchased through or collected by our service, provided items are returned to our location during our scheduled open hours.
If the order was delivered and needs to be collected, there may be a collection fee (usually the same as what you paid for delivery).
We do provide ‘exchanges’ although there is a service fee for any new product ordered. In other words, although there is no fee to return an item, there is a service fee quoted for pick up of a new item. Similarly, delivery is an additional charge.
When we deliver your order, we make one last scan of items to ensure there are no noticeable defects with your product. Please also scan all items to ensure you are happy with the condition. If after opening a package you discover an article is damaged or defective, please email to let us know right away. We then request that the item is brought to our location during our next scheduled open hours.
If you require your item to be collected for return, there may be a collection fee.
If past the store’s policy, they may not replace the damaged piece and there may be an Add2cart administration fee associated.
We can cancel uncollected orders, provided the request is sent prior to our deadline and/or the order being submitted with our IKEA liaison.
Once our fee is paid and we’ve submitted an order with our liaison at IKEA, we strongly request that it is not cancelled without notifying us first. Due to the volume of orders we coordinate with IKEA, the risks of disrupting other orders is high.
Please contact us directly to facilitate any cancellations prior to our deadline.
Any cancellation without first notifying Add2cart may result in a cancellation fee.
Once we are past our deadline, our service and administration fees are non-refundable (delivery fee not included).
Our deadlines are subject to change, depending on our schedule. Please email us for more information.
We can cancel uncollected items for a full refund of the paid purchase price along with the associated service fee (minus our non-refundable Administration/Order fee, if applicable), provided the request is sent prior to our scheduled pick-up day and with more than 24 hours’ notice.
If the order is in transit between the distribution center and Vancouver, we just need to wait for the order to arrive in Vancouver and re-entered into their inventory before we will receive a refund for the product. Once we receive a refund, we will process a refund to you via e-transfer within roughly 7-10 business days.
We can cancel the service for uncollected items for a full refund of the associated service fees, provided the request is sent prior to our scheduled pick-up day and with more than 24 hours’ notice.
All refunds will be sent via E-transfer within roughly 7-10 business days of Add2cart confirming the refund in an email. All refunds are sent via E-transfer regardless of how the original payment is made.
Choosing Our Services vs. IKEA shipping?
• Often you will notice that we charge significantly less than IKEA shipping.
• We provide a very personalized service, especially when it comes to after sales issues, including returns. We offer complimentary returns, handling any and all issues that may come up – so you don’t have to. If you’ve ever had to resolve an issue with IKEA, you’ll know that it can be a lengthy and complicated process, involving IKEA’s call center and sometimes a trip over to IKEA in person to have the issues resolved.
• We take great pride ensuring your order is not damaged or with missing pieces etc. and this is something we’re not positive the 3rd party shipping companies and collection point IKEA uses can match.
• We also offer ‘continued shopping’ for items that are ‘out of stock’ at the time of your initial order at no extra cost to you. If there are items unavailable that were ordered through
IKEA.ca, IKEA would simply remove them from your list and you would have to order them again and pay for another shipping fee, once they come available.
• We pick-up from both BC locations weekly giving our customers a better chance of procuring popular items than the average shopper.
• We work closely with the manager at both stores, giving us access to available items not listed online and a higher level of assistance with purchasing and aftersales issues than the average customer
Our Service Fees for IKEA orders
Our service fees are calculated based on the overall package dimensions, quantity of packages, weight, value, effort required, and care needed for each order.
• Typical IKEA orders of average sized flat packed items (usually over $150) typically qualify for a $30 non-refundable Administration/Order fee plus roughly 15% of the purchase total.
• Larger and heavier items (sofas, mattresses, etc.) are quoted after we consider measurements and weight.
• Smaller orders (usually under $100) or smaller item orders will be quoted based on the type and quantity of items ordered. We do have a $15 minimum service fee to cover our administration costs etc. and our fee will typically range from $15-$50.
• Extra large orders (typically over $3,000) will typically qualify for 15% of the purchase total
We offer assembly for IKEA items
• Our assembly service fees are $55/hour per assembler + a $30 Administration fee + GST.
• There would be additional costs for packaging removal and disposal – usually about $20-$50 depending on volume.
• If your location does not include free parking, please provide our assembler with a parking pass or parking will also be included in the final invoice.
• We do like to quote higher so that you’re happy when we’re faster and just in case something unexpectedly takes a little longer.
• If you are interested in booking our assembly service, please let us know as soon as possible as we book up very quickly. We will then have our assembler contact you to arrange a date/time.
Choosing Our Services vs. other 3rd party couriers?
• Often you will notice that we charge significantly less than most other furniture delivering couriers.
• We make multiple trips a week to Vancouver and although our schedule fills up quickly, we always try to fit ready-to-go orders on the earliest trip possible. This also allows us to resolve aftersales issues faster than the average courier.
• We provide a very personalized service, especially when it comes to aftersales issues. We offer complimentary returns, handling any and all issues that may come up. Including damages, defective pieces, or missing hardware.
• We take great pride in ensuring your order is not damaged or with missing pieces etc. and this is something we’re not positive the 3rd party shipping can match.
• We’ve built great relationships with the vendors we work with and we work hard to ensure that you are happy with your purchase from start to finish.
Our Service Fees:
Our service fees are calculated based on shop/warehouse location, the overall package dimensions, quantity of packages, weight, value, effort required, and care needed for each order.
Please email us with these details for a quote.
We offer White Glove Service…
White Glove Service fees are calculated based on the estimated time to unpackage, assemble (if needed), place in the desired location, and remove and recycle packaging, for each item. Please email us with product details for a quote.
*Standard Delivery: Provided items can easily fit through a door without being unpackaged or disassembled, we bring the items into the location and place them in the desired rooms. Otherwise, we will bring items to the door or into a garage or covered area.
*White Glove Delivery: Items are brought into the location, assembled if needed, placed in desired location in the desired rooms, and packaging is removed and recycled.
For Scheduled In-store Pick-up Dates, Sales and Promotions, Add2cart Giveaways and Contests, Contact Us etc: Visit our
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(250)508-4486.
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Send us an email
add2cart@live.ca – we look forward to serving you!
